Mydrive Connect update ends with "Rendering engine has crashed, do you want to reload this page?"

[Htiek]

TomTom automatically updated the Mydrive Connect App on my Windows 11 machine and my Windows 10 machine. Both no longer work, they give a message "Rendering engine has crashed, do you want to reload this page?"
I have now tried various TomTom support ideas, 14 times, and all to no avail.
Has anyone else got this problem?

 

[Willy875]

Have you tried removing Mydrive connect on your computer and then reinstalling Mydrive connect since https://help.tomtom.com/hc/en-gb/ar...arted-TomTom-Navigation-using-MyDrive-Connect

 

[Htiek]

I have tried that many times, as instructed by TomTom support. But I will look at the link you kindly provided.
I have read the posts of a lot of people on the forum with the same problem, it seems that there may be an OpenGL Driver mismatch that TomTom are not capable of solving. I will ask TomTom support about this, but I have almost no faith left.

 

[Willy875]

Before contacting Tomtom try this solution https://www.tomtomforums.com/threads/rendering-engine-crash.33485/#post-199299

 

[Htiek]

Hi Willy875,
Thank you for your input, unfortunately the windows 10 and 11 version does not seem to have this facility, U think that is in the Apple version.
Cheers,
Keith

 

[Htiek]

Before contacting Tomtom try this solution https://www.tomtomforums.com/threads/rendering-engine-crash.33485/#post-199299

Sorry, I can find that option.
I will report back.

 

[Htiek]

Sorry, I can find that option.
I will report back.

That seems to be working!!!!!
Thank you.
I will update this thread if I get my map update.

 

[canderson]

Hi Willy875,
Thank you for your input, unfortunately the windows 10 and 11 version does not seem to have this facility, U think that is in the Apple version.
Cheers,
Keith

My screen shot to which Wiley refers was made on a Win10 machine. Looks like you found it, though.

 

[Htiek]

Before contacting Tomtom try this solution https://www.tomtomforums.com/threads/rendering-engine-crash.33485/#post-199299

Hi,
That solution works.
Thank you so much.
Cheers,
Keith.

 

[MaryB]

TomTom automatically updated the Mydrive Connect App on my Windows 11 machine and my Windows 10 machine. Both no longer work, they give a message "Rendering engine has crashed, do you want to reload this page?"
I have now tried various TomTom support ideas, 14 times, and all to no avail.
Has anyone else got this problem?

I have exactly the same problem on Windows 10. So I cannot update my device

 

[dhn]

Try the link provided in the post above yours in the quote by Willy875.

 

[teabomb]

TomTom automatically updated the Mydrive Connect App on my Windows 11 machine and my Windows 10 machine. Both no longer work, they give a message "Rendering engine has crashed, do you want to reload this page?"
I have now tried various TomTom support ideas, 14 times, and all to no avail.
Has anyone else got this problem?

Yes I get the same

 

[canderson]

Yes I get the same

And you have already tried this >> https://www.tomtomforums.com/threads/rendering-engine-crash.33485/#post-199299 ??