My TomTom now won't switch off

[Tony5144]

My TomTom now won't switch off. Earlier this week it just went blank, then when I tried to restart I got the drum noise and logo screen then I got a black screen with white writing. The TomTom now wont switch off, the online website connection is telling me there ins no device detected. Has anyone ever had this problem? Do I throw this TomTom away? Or can it be salvaged somehow? I'd appreciate any suggestions or advice anyone can please advise.

 

[dhn]

You can let the battery drain and then connect to the pc. Then, try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

 

[canderson]

Just about 100% chance he's got a physically stuck power button, dhn. It sent him to the B&W diag screen which indicates that the button was stuck down after he attempted to release it... and it's staying that way.

To the OP ... There's no model known as a "GO 68" (per your profile). Could you give us the first two characters of your device's serial number so we can figure out what you have? We may have info on disassembly, depending upon actual model.

 

[Tony5144]

Just about 100% chance he's got a physically stuck power button, dhn. It sent him to the B&W diag screen which indicates that the button was stuck down after he attempted to release it... and it's staying that way.

To the OP ... There's no model known as a "GO 68" (per your profile). Could you give us the first two characters of your device's serial number so we can figure out what you have? We may have info on disassembly, depending upon actual model.

Thanks for the info the reference is WN6162005084 and the model is a TomTom Go. Appreciate any more assistance you can offer!

 

[canderson]

OK. Well, we are a long ways from agreement on that one. Where did you see "Go" for that unit? Really no matter, though. The "WN" should tell us all that we need to know.

What I show for "WN" serials is called the 'Start 60' in the UK. Here in the US, we call it the Via 1605. It has one of my favorite 'resistive' screens ever. Very bright and sharp for that kind of design.
If I've got that all correct, the good news is that I have one right here to work with (another "WN" device). Does your unit have the power button high on the rear, not far to the right of where the mount ball connects to the device? Is there also a small flip open door in the bottom center of the unit? You'll have to look closely for the seam line and pry down and out from the back side with a fingernail to open it. It's a nice fit. The actual model number should be on a label under that door.

Perhaps we can work together to get your button working again.

Please confirm the description of your power button location and the presence of the door at the bottom (and perhaps the name on the label), and we'll get to work.

First, a question about the 'feel' of your button as it is now: Only one side of the button (the side with the universal power symbol) can be pressed to cause the switch inside to operate. When you press on that symbol on the button, it should detent slightly (about a millimeter or so), and return to its unpressed position easily. There's definitely tactile feedback to be had there. Before we pull the case apart, how does it look/feel to you when you try to operate it?

 

[Tony5144]

OK. Well, we are a long ways from agreement on that one. Where did you see "Go" for that unit? Really no matter, though. The "WN" should tell us all that we need to know.

What I show for "WN" serials is called the 'Start 60' in the UK. Here in the US, we call it the Via 1605. It has one of my favorite 'resistive' screens ever. Very bright and sharp for that kind of design.
If I've got that all correct, the good news is that I have one right here to work with (another "WN" device). Does your unit have the power button high on the rear, not far to the right of where the mount ball connects to the device? Is there also a small flip open door in the bottom center of the unit? You'll have to look closely for the seam line and pry down and out from the back side with a fingernail to open it. It's a nice fit. The actual model number should be on a label under that door.

Perhaps we can work together to get your button working again.

Please confirm the description of your power button location and the presence of the door at the bottom (and perhaps the name on the label), and we'll get to work.

First, a question about the 'feel' of your button as it is now: Only one side of the button (the side with the universal power symbol) can be pressed to cause the switch inside to operate. When you press on that symbol on the button, it should detent slightly (about a millimeter or so), and return to its unpressed position easily. There's definitely tactile feedback to be had there. Before we pull the case apart, how does it look/feel to you when you try to operate it?

Hello everyone,
Thank you to all of you for your advice, turns out it was my heavy handed treatment that caused the issue! I took your advise and eased the case open and the button has released and after a few attempts at the reset sequence my Sat Nav is now working again. If your ever in the Midlands of the UK let me know and I'll buy your a beer (or two)! Cheers everyone.

 

[canderson]

Did you first remove the screw from underneath the mounting ball socket? If so, you'll have seen how it all comes apart if you ever need to do it again. The rest is just a gentle prying process. There's a decent YouTube of it here >>

That's a bit deeper and for battery replacement, but hey -- you may need to do that someday as well.

 

[Tony5144]

Did you first remove the screw from underneath the mounting ball socket? If so, you'll have seen how it all comes apart if you ever need to do it again. The rest is just a gentle prying process. There's a decent YouTube of it here >>

That's a bit deeper and for battery replacement, but hey -- you may need to do that someday as well.

Cheers Buddy and thanks again!

 

[Pumpkin]

You can let the battery drain and then connect to the pc. Then, try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

I did this but it still flashes on and off. It will not turn off even when I hold the off button for long periods.