Map Wrong

[frieslander]

I am not sure where or how to list map corrections. I found that TomTom is trying to put me on the wrong side of the street into oncoming traffic. I have attached screen shots of the TomTom error and the correct Google map version of the same area

The area is in the city of London Ontario Canada

dhl, maybe you can help here, thanks.

 

[dhn]

You can use Map corrections and choose the option to Block/Unblock and select block for the section that TT is trying to put you one. Another option is to correct the one way direction for that stretch of roadway.

 

[Malouff]

frieslander,

I checked that area on my 8.15 maps and it is correct.

What version of maps are you running?
More importantly what permission/trust level do you have your mapshare set at?

I am thinking either you set the street wrong using mapshare yourself or
you have it set to a low trust level and someone else was playing with mapshare and because your devise is set to a low level it accepted to correction.

 

[frieslander]

frieslander,

I checked that area on my 8.15 maps and it is correct.

What version of maps are you running?
More importantly what permission/trust level do you have your mapshare set at?

I am thinking either you set the street wrong using mapshare yourself or
you have it set to a low trust level and someone else was playing with mapshare and because your devise is set to a low level it accepted to correction.

My maps are 710.1545 I have just purchased my One XL S refurbished. It came with a latest maps code but when I go to the update garantee site it says that I have the latest version of maps, strange,

Update: I wnt through change preferences lto get the above number. If I go by tapping the bottom corner of the screen I get 8.010. Why are they different?

How do I set the level of mapshare what you are talking about? I have not made any corrections myself as I have not tried that feature.

Is there a way to get in touch with TomTom online other than calling them on the phone? I have a severe hearing problem and often cannot understand what a person is saying.

I want to find out how to use my map updater code.

P.S. Is there a tutorial somewhere on how to do the map corrections?

 

[Malouff]

frieslander,

8.010 is the Application Version (Navcore version) the latest for your One XL S
You are probably correct the first time and your maps are 710.1545

You can also contact TomTom via eMail click the image bellow for a guide on how to do this


You can set the level of mapshare accepted by going to Min Menu screen 2
Click on Map corrections
Then Click on Correction Preferences

You can then set/confirm you Trust level for map changes
1. Strict - Only use map changes verified by TomTom
2. High - Use map changes verified by TomTom and from trusted sources
3. Medium - Use Map changes verified by TomTom, from trusted sources and reported by many
4. Low - Use Map changes verified by TomTom, from trusted sources, reported by many and reported by some

It will then give you choices for Sharing corrections (Those that you make)
1. Ask me to share my corrections every time
2. Always share my corrections with others
3. Never share my corrections with others

Finally it will ask if you want to add the Quick report button

I would also definitely contact TomTom ASAP about your map update code
They may also ask for you to send or attach to they eMail form a copy of your sales receipt.

 

[frieslander]

Malouff:

Thanks for your help, I contacted TomTom by email and I will scan my reciept and Latest map guarantee code and attach it to the question at the TomTom site.

Thanks again.

 

[frieslander]

Malouff:

I got an e-mail response from TomTom Support this afternoon, they had the maps ready for me to download.

I had emailed a copy of my Map guarantee code card and a copy of my reciept for a refurbished One XL TTS from Tiger Direct.

No hassles!

Took just over 2 hours to download and install but I GOT THEM!!

Now I will check and see if the errors I found on the old maps are corrected.

Thanks for your help!

PS: At present I am backing all the new files up to my laptop.

 

[frieslander]

Like I said above, I just downloaded and installed the new NA maps Ver. 825.2210 this afternoon.

Question: My TomTom version shows as 825.2210 but TomTom site mentions 8.25 What is the difference?

They were for the Latest Map Guarantee.

Now I get an email and I cannot figure out what they are trying to say, can someone figure this out?

See attachement

 

[dhn]

The digits after the decimal point refer to the build number. It is the 8.25 map.

Keep the email......you have a year to redownload a purchased map. Their notifications are totally whacky (offering people a subscription they've already bought, stuff like that).

 

[frieslander]

The digits after the decimal point refer to the build number. It is the 8.25 map.

Keep the email......you have a year to redownload a purchased map. Their notifications are totally whacky (offering people a subscription they've already bought, stuff like that).

The thing is I never purchased one!!

I just got them to OK my Latest Map Guarantee.

 

[dhn]

Whatever......

Still keep that file.

 

[frieslander]

Will do!

Thanks!

 

[Malouff]

Now I will check and see if the errors I found on the old maps are corrected.

Was it corrected on your updated map?

 

[frieslander]

Was it corrected on your updated map?

Yes it was, thanks.