Map updating problems XL 340-M

[tomtom12345]

Tried updating maps. It was downloading and eventually ran out of space on the C: drive. <FLAMEON>Any programmer worth his salt would have checked the amount of space on not only the C: drive but also the TomTom BEFORE beginning the download. It's not that difficult.</FLAMEOFF>
So I cleaned up about 7 GB of space and started the process again, and now I get:

ERROR: Internal/AssertFail: Code bug: We're sorry but an error has occurred during the use of HOME on your computer. Please contact Customer Support.
item using Durham encryption scheme expected
Severity: 1105
Stack:
0. function assert chrome://tthome/content/logic/util.js:473
throw new Bug(errorStr, "Internal/AssertFail" + (id ? "/" + id : ""));
1. chrome://tthome/content/logic/model/ttNavItem.js:754
assert(this._drm && this._drmScheme == "durham", "item using Durham encryption scheme expected")
2. chrome://tthome/content/ui/subtask/installSelectSome/installSelectSome.js:676
let copiedItem = localItem.createCopyWithDurhamCertificate(certificateFile);
3. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
4. chrome://tthome/content/logic/downloader.js:424
this.finalizeDownload());
5. chrome://tthome/content/logic/downloader.js:396
this._finishedSuccessfully();

Time: Tue, 21 Dec 2010 02:48:09 GMT

I've tried calling TomTom's support line and all I get is a busy signal. The "helpful" support web site says that the phone lines are currently down. Wondering how often that happens.

In the meantime, I've updated the maps on the Garmin that I just bought for my son, and had no problem. Thinking I should just return the TomTom and pick up another Garmin.

 

[dhn]

Try uninstalling and reinstalling Home.

 

[tomtom12345]

I tried on a different computer and it worked. Uninstalling and reinstalling Home probably would have worked also.

 

[outjet]

Tried uninstalling and reinstalling HOME without luck

Still getting this message trying to update new maps. Any ideas? I tried uninstalling and reinstalling HOME.

ERROR: Internal/AssertFail: Code bug: We're sorry but an error has occurred during the use of HOME on your computer. Please contact Customer Support.
item using Durham encryption scheme expected
Severity: 1105
Stack:
0. function assert chrome://tthome/content/logic/util.js:473
throw new Bug(errorStr, "Internal/AssertFail" + (id ? "/" + id : ""));
1. chrome://tthome/content/logic/model/ttNavItem.js:754
assert(this._drm && this._drmScheme == "durham", "item using Durham encryption scheme expected")
2. chrome://tthome/content/ui/subtask/installSelectSome/installSelectSome.js:851
let copiedItem = localItem.createCopyWithDurhamCertificate(certificateFile);
3. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
4. chrome://tthome/content/logic/downloader.js:424
this.finalizeDownload());
5. chrome://tthome/content/logic/downloader.js:396
this._finishedSuccessfully();

Time: Sat, 15 Jan 2011 02:43:46 GMT​

 

[dhn]

Yes, ignore it. Just X the error message every time it appears, aggrevating though it is.

 

[mvl]

Rename mydocuments\tomtom\HOME\download to mydocuments\tomtom\HOME\downloadOLD

That should clear the partially downloaded map and fix the problem.