Live traffic stopped working

[Bluetigger]

Hi All,
My, up to now, reliable TomTom has stopped showing any live traffic info. I have checked for updates and has only found speed camera updates today since updated last week.
Is this a known issue.
Any suggestions?

Thanks
Steve

 

[Willy875]

Hi
What exactly GPS model do you have?

 

[Bluetigger]

Hi
What exactly GPS model do you have?

Thanks, Tomtom GO6200

 

[Willy875]

Is information sharing with Tomtom activated on your GPS?

 

[Bluetigger]

Thanks, I have had to do a reset, which fixed the traffic issue, but lost all my places. I can't get my current sat nav to add to mydrive, It has my previous ones, but has no add option. If I open mydrive on my phone it shows an add option, but not on the PC where I can connect my sat nav.

 

[canderson]

Thanks, I have had to do a reset, which fixed the traffic issue, but lost all my places. I can't get my current sat nav to add to mydrive, It has my previous ones, but has no add option. If I open mydrive on my phone it shows an add option, but not on the PC where I can connect my sat nav.

Your 6200 should be able to pick up a list of 'my places' from the TomTom cloud server over its WiFi connection. It shouldn't be necessary to connect to your PC or to the MyDrive app on your phone. As long as your 6200 is provided the same login name and password as you have provided to the cloud server at plan.tomtom.com. Check that website to see if your favorites are there.

Your device reset WILL require that you provide any previous login name and password again on your device.