Latest MyDrive Update Fail

[VanBuran]

Tom Tom Unit Go 610.
Windows 11 Pro
MyDrive Connect Software Ver. 4.4.3.5053

After opening MyDrive I am asked to update software. After update MyDrive cannot be found.

 

[Willy875]

Uninstall Mydrive Connect on your computer, then install it again. https://help.tomtom.com/hc/en-gb/articles/11189995645074-Reinstalling-MyDrive-Connect

 

[VanBuran]

Thanks for the reply. Uninstalled the software using Revo Uninstaller and reinstalled, got the same result.

 

[Willy875]

The latest version of Mydrive Connect is 4.4.4. 5059 click on the link to download https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

 

[VanBuran]

The latest version of Mydrive Connect is 4.4.4. 5059 click on the link to download https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

That the one I tried to install

 

[Willy875]

Are you trying to install Mydrive Connect from the downloaded file on your computer?

 

[VanBuran]

Yes, from the download file.

 

[Willy875]

The download file works fine on my computer.

Search the computer and delete the Home3 folder from MyDrive Connect, they are more likely to be corrupted.

 

[VanBuran]

The download file works fine on my computer.

Search the computer and delete the Home3 folder from MyDrive Connect, they are more likely to be corrupted.

Like I said, I uninstalled,which deleted everything and reinstalled with the same result "Not Found". I have also tried to run Ver.4.4.4.5059 on my laptop and it gives the same message. I am beginning to think that it a Windows problem.

 

[Willy875]

I noticed that sometimes deleting the Mydrive connect file does not delete the hidden files.

Start a search with the word * content.Md5x if you find any delete

You say you tried with another computer and have the same problem.
It could also be that your antivirus is blocking the installation?