Latest Map Guarantee

[Seybertwp]

I purchased a refurbished G 720 from Radio Shack. Set it up today to find the preloaded map was 5 quarters old. Why is there a lastest map guarantee, and TomTom wants to charge me $100.00 for the updated map. I have been on line and there seems to be no other avenues. Cuatomer services tells me that this does not apply to refurbished units.

Any suggestions?

 

[saud]

I got it yesterday from radioshack [same Go720] and I have the same problem.

 

[dhn]

Unfortunately, NA refurbished units are not eligible for the LMG. This is a policy switch that TomTom made about three months ago. European refurbs DO get the LMG.

 

[S-10 Crew Cab]

That is really unfortunate, because while the webpage describing the GO 730 does state that the LMG does not apply to the refurb units, the MAP description tab, on the same webpage that seems to be describing the unit being advertised (refurb GO 730) says that the unit is shipped with the latest map available. I don't expect the latest map within 30 days, I can understand that. But when the unit states the map is more than 4 quarters old and I can purchase a years worth of updates, I don't consider the unit shipped with the latest map available. I, the consumer didn't understand which statement took precedence, or that the latest map is over a year old but they will be happy to sell you 4 quarters worth. Other than that, I think TOMTOM does an outstanding job of integrating, GPS, maps, and navigation. Too bad they nitpick and provide conflicting info, and defer to the policy of "the Company is always right"! They could probably do a little better in customer service or maybe even clear statements and advertising.

 

[saud]

Success !!! I got the Latest Map Gurantee, I contacted TT Support and they gave me the latest map for free

 

[dhn]

Excellent news!

Now, make sure you make a complete EXPLORER backup of your unit's contents, including the new map!

 

[S-10 Crew Cab]

That is excellent news! What is the magic word? I have called twice and had an e-mail string going and have pretty much been told to "go fish". Good on you for getting the right answer from the standpoint of customer service. They should have figured out that you will buy future maps if they provide good service and close to current maps with their unit, new or refurbished...

 

[mvl]

Tomtom told me they honor LMG on refurbs only if there is a LMG card in the box. Saud bought from radio shack, and I've seen many posts where radio shack's refurbs have the LMG card.

Saud did your box have one?

 

[saud]

No I dont have any LMG card.