I bought a tomtom go superior 7" in july, shortly after the suction cup started to fall off and then a spring fell out

[noelleworthington3@gmail.]

I have tried everything to get some one to take on this repair since it was 6 weeks old. Halfords say I need a RMA number from Tom tom to order a repair. I have wasted hours with the bot which just sent me round in circles. I found a link on your forum which got me some one to at least correspond with me. In the end they said after days of messaging that I was through to the wrong section and gave me a link for the Bot again. In the meantime back to Halfords then their customer service who then said ( bare in mind only 2 months since purchase) cannot return it and the adaptor fitting is not covered by the warrenty).Told to go to tomtom and buy another fitting! all the cheap options to buy are not the same with the connector to the power actually in the fitting not the device. The tomtom support that I got through to said will get back to me in 24/48 hours it is now 4 days for this particular support. Have you any suggestions. the device is usless as the suction cup cannot hold the fitting and device weight due to the connection arrangement. Tomtom previously told me to ask a relative or neighbour to help me circumnavigate the Bot support.......... can you imagine being told that.

 

[Willy875]

If you bought it from Halfords, it is up to them to take over the GPS warranty and send it to Tomtom to have it repaired.
Or another solution, Halfords must exchange it for a new one.

 

[Valvejockey]

I have tried everything to get some one to take on this repair since it was 6 weeks old. Halfords say I need a RMA number from Tom tom to order a repair. I have wasted hours with the bot which just sent me round in circles. I found a link on your forum which got me some one to at least correspond with me. In the end they said after days of messaging that I was through to the wrong section and gave me a link for the Bot again. In the meantime back to Halfords then their customer service who then said ( bare in mind only 2 months since purchase) cannot return it and the adaptor fitting is not covered by the warrenty).Told to go to tomtom and buy another fitting! all the cheap options to buy are not the same with the connector to the power actually in the fitting not the device. The tomtom support that I got through to said will get back to me in 24/48 hours it is now 4 days for this particular support. Have you any suggestions. the device is usless as the suction cup cannot hold the fitting and device weight due to the connection arrangement. Tomtom previously told me to ask a relative or neighbour to help me circumnavigate the Bot support.......... can you imagine being told that.

I agree with Willy875 its Halfords responsibility to sort it out, as it’s not fit for purpose.
I do wonder what you mean by the adaptor, if it came with the SatNav then its part of it, and should be replaced under guarantee, or is it a separate item?

 

[noelleworthington3@gmail.]

I have tried everything to get some one to take on this repair since it was 6 weeks old. Halfords say I need a RMA number from Tom tom to order a repair. I have wasted hours with the bot which just sent me round in circles. I found a link on your forum which got me some one to at least correspond with me. In the end they said after days of messaging that I was through to the wrong section and gave me a link for the Bot again. In the meantime back to Halfords then their customer service who then said ( bare in mind only 2 months since purchase) cannot return it and the adaptor fitting is not covered by the warrenty).Told to go to tomtom and buy another fitting! all the cheap options to buy are not the same with the connector to the power actually in the fitting not the device. The tomtom support that I got through to said will get back to me in 24/48 hours it is now 4 days for this particular support. Have you any suggestions. the device is usless as the suction cup cannot hold the fitting and device weight due to the connection arrangement. Tomtom previously told me to ask a relative or neighbour to help me circumnavigate the Bot support.......... can you imagine being told that.

If you bought it from Halfords, it is up to them to take over the GPS warranty and send it to Tomtom to have it repaired.
Or another solution, Halfords must exchange it for a new one.

I absolutely agree. I have been back with the device and showed them that the connection on the mount is not adequate to hold the weight of the device. You can see I am not technical, but I am being fobbed off. sent by halfords to get a RMA code from tom tom. Tom tom as you know are just not interested.
this was my letter from halfords customer service....
Case reference 24326680

Dear Noelle,

Thanks for getting in touch. I hope you are well.
I'm very sorry for the delay in getting back in touch with you.

I am really sorry to hear that you require a replacement mount for your TomTom satnav.
Let's look into this for you.
I can advise that, as this part is not covered under warranty, we would be unable to order this from TomTom for you via a code for the warranty.
Instead, I have been advised that you would need to purchase the mount directly from TomTom instead, as this is not something that we stock ourselves.
I am incredibly sorry for any inconvenience that may be caused by this.
Thank you for contacting Halfords.

If there’s anything else I can help you with, please do not hesitate to reply directly to this email.

If you do, please reference the Case Number, which can be found at the top of this email, ensuring that we can respond to your query as soon as possible.
Kind regards,

Gregory
Customer Support Team

 

[noelleworthington3@gmail.]

I agree with Willy875 its Halfords responsibility to sort it out, as it’s not fit for purpose.
I do wonder what you mean by the adaptor, if it came with the SatNav then its part of it, and should be replaced under guarantee, or is it a separate item?

sorry I should have said mount with suction cup, this has the connection for the power adaptor in it rather than the device

 

[Valvejockey]

sorry I should have said mount with suction cup, this has the connection for the power adaptor in it rather than the device

I also have the Superior 7” and yes the power supply is built into the Mount.
Unfortunately I don't use the suction Mount, but prefer to Mount it on a strong Brodit bracket. The SatNav is quite heavy but the suction cup fitting should be up to the job. I do find it strange that Halfrauds are being awkward about it.

 

[noelleworthington3@gmail.]

I also have the Superior 7” and yes the power supply is built into the Mount.
Unfortunately I don't use the suction Mount, but prefer to Mount it on a strong Brodit bracket. The SatNav is quite heavy but the suction cup fitting should be up to the job. I do find it strange that Halfrauds are being awkward about it.

I cannot understand Halfords either, I asked for the manager but he just packed me off looking for the code off tomtom. Even customer services who I spoke to on the phone seems to have got the wrong end of the stick. I never asked for a replacement part to buy, I explained my frustration at not being able to bring the item back to them to sort.
I will look up the brodit bracket, does that have to be screwed to the dash? for give me sounding so stupid.

 

[Willy875]

If Halfords does not respond.
To try:
Contact Tomtom support by email with the purchase invoice and a photo of the broken bracket, add a small note to your email and wait for their response

 

[noelleworthington3@gmail.]

Actually I just got a reply from them asking for a video of the damage! so I will try to show them it falling off when I travel tomorrow. Thank you everyone who has replied. I just needed some moral support because I am not being taken seriously. I have contacted various complaint bodies in the hope that might help.

 

[b4u2]

@noelleworthington3@gmail.
I suggest going to small claims court.
Just did it with a company & it works.

 

[b4u2]

I am an expert with claims and have a claiming company so pm me and can try help you.

 

[noelleworthington3@gmail.]

Ho B4U2 will get back to you thank you

 

[Willy875]

@noelleworthington3@gmail.

Before making a claim, wait for Tomtom's response.

About the warranty, see this link in paragraph 7 https://www.tomtom.com/legal/en_gb/terms-and-conditions/

 

[Welder1]

I needed a second mount for a spare to use my superior in my wife’s car what a job. Ordered from Tom tom said I wanted one and it must have a usb c connection . Tom Tom said it does so I ordered a spare one , when it arrived the connection underneath was for a normal usb connection . After sending photo graphs back to customer services they finally agreed the one they sent was wrong . Two weeks later I received a rebate and then the correct was was ordered and I received that two weeks later . Do not know what’s happening at Tom Tom but they think you are idiots and it’s not us the do not know the product they are selling .

 

[Valvejockey]

I cannot understand Halfords either, I asked for the manager but he just packed me off looking for the code off tomtom. Even customer services who I spoke to on the phone seems to have got the wrong end of the stick. I never asked for a replacement part to buy, I explained my frustration at not being able to bring the item back to them to sort.
I will look up the brodit bracket, does that have to be screwed to the dash? for give me sounding so stupid.

Sorry for not replying sooner, but I have been away. Is there a way I can upload photos to this Forum or email them to you. It will be a lot easier than trying to describe it.