Home update ate my program???

[[email protected]]

Just connected 720 to my XP PC and did uodate and it came back with a new ver of home to be updated. Well I debated doing this but as I saw no adverse advice on the forum I said yes.NOW my Home 2 is gone, won't open, desktop shortcut went to no red symbol and was white and when I looked at properties and said find the program it came back and said no program.
The ver ( I think) was TomTom Home 2 .5 1 .36.
I did go into windows explorer and try to reinstall from a install icon but no avail, So do I need to regedit all Home stuff and then goto the disk or can I just goto the oldboy web site and download and update from there.
Thanks in advance

 

[dhn]

Geez.....not another one. (another poster is having the same problems after an update).

Try this: Do a Windows System Restore to a point prior to your update. See if that helps at all.

 

[[email protected]]

Thanks but I did that and I don't get the java error but I just get the blank page after the Home error message which does not get sent???? Even tried to use my CD and the Home TT site wanted me to download the latetest ver. Which I did and it still does not work. I even downloaded a newer ver of Java and that has not worked. I am Dead in the GPS world

 

[[email protected]]

I updated to this ver 2.5.1.36 and I now have NO Home 2 program on my PC. If any thing does show on the screen it has this error box [javascript application box: Referenceerrror: extend is not defined] when I close that the Home page comes up with a blank error box with the option of sending the error message to TT. That does not work/send. Then when you X out of that the Home page is either blank or the items which do show up don't work and the page is blank again. The desktop icon went from red to white and it says I have no HOME 2 installed. I have reinstalled 3 times and get the same results.
This above message is what I sent to TT support. No reply as yet.

Here is what I have done, thus far. I removed all Home, rebooted, turned off the firewall and a/v redownloaded the new Home from TT ver. # 2.5.1.36 and reinstalled that 3times over it self. Now each time I gained alttle more function on the Home program but still have the javascript application error on all the pages that may pop up,,,so when I close that the Home does not function and the home.exe is not usable as the desktop icon is white not red. When I try to use the dock and turn the 720 on the icon on the startup tray says device connected, the Home does not start, and the Home exe. is not found it wants me to browse for it and when found says it is not working reinstall.
I have searched all over for some explaination on the javascript error but what I found was mostly progaming stuff not totally related to this but not correctable either.

 

[dhn]

Grasping at straws.....

Go into Control Panel. Java. Try updating the aplet.

 

[[email protected]]

I did that yesterday , besides Java says this is NOT Java created done by programmers,, even turned off/on some Java stuff did nothing to help. Just reinstalled the Home again, funny thing it does not write over itself it creates a NEW copy so I have 4 copies of the Home and still have the javascript error

 

[dhn]

I guess you'll need to call Support. Report back on the resolution. Sorry I could not assist.

 

[[email protected]]

Thanks, way back you helped me with an SD card problem and am not sure I thanked you then
So a little chat if you don't mind, I am in a motorhome in Needles, Calif. and am surrounded by your fellow Canadians who are here for the weather,, which yesterday was about 75 degrees. Whats yours???

I just found a CD with the ver 7.221... on it and it is newer than the original CD that came with the 720.I may try and see if I can copy/paste the javascript files into one of my 4 copies, eh

 

[dhn]

Right now, in Toronto, with the windchill, it's below 0 Farenheit!

 

[[email protected]]

this am I reinstalled Home and did it it safe mode and it seemed to work... then I rebooted and got the same error boxes again.. also if I close down Home it will not reopen and says exe. is not working

 

[dhn]

How are you trying to run Home, by the shortcut on the desktop? If so, try running the executable itself from the folder it was stored in.

If that doesn't work, you will have to call Support.

 

[[email protected]]

dhn,
Just did a windows explorer , program list check and am I supposed to have 2 folders folder # 1 says TT Home and then a second folder that says TT Home 2 and the program in it????

 

[dhn]

Home throws files all over the place. Check the dates of the exe files found in both places. Right click on the shortcut and select properties. Does that show you where the shortcut is starting in?

 

[[email protected]]

TT support answer...it worked

Yesterday I got my followup reply fromm TT support. Here is what they had me do:
Response (ST Carl D) 12/09/2008 02:09 PM
Dear Bill,

Thank you for taking the time to contact TomTom Customer Support regarding the errors you are encountering.. We are always happy to help.

To solve any issues with Connecting to TomTom HOME please do the following:

STEP 1 Uninstall TomTom HOME

For PC: Go to Start > All Programs > TomTom > Uninstall TomTom HOME.
For Mac: Go to your Application folder and drag the TomTom HOME icon to your trash.

- Delete the following folder 'My Documents/TomTom/HOME (just 'Documents' for Mac).

Once complete, we need to remove any items on your Computer that refer to TomTom, to do this:

- Open 'My Computer'.
- Right click on your 'C' drive and click on 'Search'.
- in the boxes below where it says 'All or part of the filename', type 'TomTom' in this box.
- Further down, click on 'More Advanced Options'.
- Make sure 'Search System Folders' and 'Search Hidden Files and Folders' is checked.
- Click on Search.

- If you own a Mac, do the same search, but use the search box located in the upper-right corner of your Desktop.

When the search has completed. Delete any files or folders that are found in the search results.

Once done, reboot your computer.

STEP 2 Perform Some PC Maintenance

- Empty your Recycle Bin or Trash.

On PC:
- Go to Start -> All Programs -> Accessories -> System Tools.
- Do a Disk Cleanup, in the disk cleanup options, make sure all the items are checked. You will see this after it has analyzed your PC.

STEP 3 Install TomTom Home 2.5

Download and install the latest version of HOME from:

www.tomtom.com/5122

STEP 4 Open TomTom Home

- Open TomTom Home without the device connected. Do you get any error messages at this point?
- Connect your TomTom to one of the USB ports on the back of your PC.
- Turn the TomTom on. Do you get any error messages at this point when you open TomTom Home?

Please update your incident if you continue to receive error messages.


Thank you for choosing TomTom for your navigation needs. If you have any further questions or comments, please email or call us at 866-486-6866 Monday through Friday, 8:30 AM until 7:00 PM EST or Saturday, 9:00 AM until 6:00 PM EST. Thanks again for writing. At TomTom we believe in showing you the way the easy way.

With Best Regards,

After doing most of this ( I even deleted the this forum link ) the above worked and I have the new ver.
So got my Home back and will/ may never update again as I only spent 10 to 12 hours working on this