- Joined
- Aug 18, 2013
- Messages
- 17
- TomTom Model(s)
- Go Live 1534TM
Hi --
I have a golive1535TM and the golive function lapsed on 28 Sept. (I've renewed it once already, last year.) I renewed it online yesterday, 6 Oct, and I have confirmation via email from TomTom that it was renewed. However, I can not get it to show on the device that it is renewed. The confirmation email gave a link to a UK address on how to get the device to accept golive. I live in the US; I don't know if the device works differently here. None the less, I need help in getting the device to get renewed.
First off, I live out in the country about half way between Dallas and Houston; we often do not get the radio signal to pick up. That is, on the right hand side of the main display -- the one with the map -- the little wheel goes round and round. I don't know if the radio signal is required to reregister. I understand that the MyTomTomAccount button is supposed to bring up a screen allowing you to login.
From the main menu, click Settings, right arrow to MyTomTomAccount and clicking on that does nothing; the button darkens to acknowledge that it received a press, but nothing changes and no new screens appear.
From the main menu, pressing LiveServices takes me to two screens with six buttons each -- two are blank -- that say: Traffic, Safety Cameras, FuelPrices, LocalSearch, Yelp, TripAdvisor, Expedia, Weather, Twitter and MyServices. Pressing MyServices takes me back to the first of these two screens of 6 buttons each.
When I press DriveTo... and select a destination, on the page with the map to your destination, there is an insert at the right that gives the time and milage to the destination. When I press the Live tab on the top of that insert, I get the message: "your subscription has expired!" and there is a button with the word, Renew, on it. When I click on that, a screen with a list of subscriptions I've held appears. The last words on each of the subscriptions are, "Select to renew..." When I click on one of the items in the list, I get send back to the screen with the inset with the button, "Renew."
So, am I doing something wrong?
Is the radio (GoLive) needed to register?
Do I need to plan a drive of 50-75 miles to get into radio range (atmospherics lets me connect -- no wheel -- about 50% of the time here) to try it with the radio working?
Is there a way to register while online without the radio on?
I am tempted to press reset, but the last time I did that it took a good while to get everything put back together. My wife is taking a trip on Thursday, and plans to use the TomTom. I am not sure that she would do all the log in stuff to register if I am not there, but one of the reasons for taking the TomTom is for the traffic avoidance option on GoLive.
I could not find anything on support.tomtom that helps, nor could I find a phone number to call for direct support. Any help or suggestions would be appreciated.
Ptlycldy
I have a golive1535TM and the golive function lapsed on 28 Sept. (I've renewed it once already, last year.) I renewed it online yesterday, 6 Oct, and I have confirmation via email from TomTom that it was renewed. However, I can not get it to show on the device that it is renewed. The confirmation email gave a link to a UK address on how to get the device to accept golive. I live in the US; I don't know if the device works differently here. None the less, I need help in getting the device to get renewed.
First off, I live out in the country about half way between Dallas and Houston; we often do not get the radio signal to pick up. That is, on the right hand side of the main display -- the one with the map -- the little wheel goes round and round. I don't know if the radio signal is required to reregister. I understand that the MyTomTomAccount button is supposed to bring up a screen allowing you to login.
From the main menu, click Settings, right arrow to MyTomTomAccount and clicking on that does nothing; the button darkens to acknowledge that it received a press, but nothing changes and no new screens appear.
From the main menu, pressing LiveServices takes me to two screens with six buttons each -- two are blank -- that say: Traffic, Safety Cameras, FuelPrices, LocalSearch, Yelp, TripAdvisor, Expedia, Weather, Twitter and MyServices. Pressing MyServices takes me back to the first of these two screens of 6 buttons each.
When I press DriveTo... and select a destination, on the page with the map to your destination, there is an insert at the right that gives the time and milage to the destination. When I press the Live tab on the top of that insert, I get the message: "your subscription has expired!" and there is a button with the word, Renew, on it. When I click on that, a screen with a list of subscriptions I've held appears. The last words on each of the subscriptions are, "Select to renew..." When I click on one of the items in the list, I get send back to the screen with the inset with the button, "Renew."
So, am I doing something wrong?
Is the radio (GoLive) needed to register?
Do I need to plan a drive of 50-75 miles to get into radio range (atmospherics lets me connect -- no wheel -- about 50% of the time here) to try it with the radio working?
Is there a way to register while online without the radio on?
I am tempted to press reset, but the last time I did that it took a good while to get everything put back together. My wife is taking a trip on Thursday, and plans to use the TomTom. I am not sure that she would do all the log in stuff to register if I am not there, but one of the reasons for taking the TomTom is for the traffic avoidance option on GoLive.
I could not find anything on support.tomtom that helps, nor could I find a phone number to call for direct support. Any help or suggestions would be appreciated.
Ptlycldy
United States
