Go professional 520 “no route possible”

[Terry Nash]

Hello can anyone give an answer to an annoying problem
My new Go professional 520 is up to date in all respects but for some reason when I try to search for
Greenhithe near Dartford in Kent and or
Fawkham near Brands Hatch in Kent all I get is the
“No route possible”

However my old TomTom XX has no such search problems.
Have I wasted £250 or can anyone find a solution.

 

[dhn]

See if support can help:

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

 

[canderson]

Since that device contains truck maps, it is possible that one or more restrictions built into the map and/or your truck specification information are preventing some unavoidable part of route from being taken.
Silly and not necessarily relevant example -- if your truck is higher than the only bridge available for access to a destination, you'll get a "No Route Found".
My guess is that you are in that kind of a bind.
We don't have a starting location nor do we have truck specs, nor even what vehicle type you have specified, so we're flying blind here.

Just for grins, re-set your vehicle type to auto instead of truck and see if the route suddenly becomes possible. That would provide a very clear indication of the nature of the problem.