Go live traffic warning triangle

[Ian Darby]

I think my model is a Go Live 540. the traffic bar is absent although my subscription is up to date. I have tried a reset but the problem remains, the 'share information is enabled'. Any ideas please? P.S. the battery is on its last legs but the unit is always used via the charger/mount, the bar did show at one point but it showed a yellow warning triangle. Thanks.

 

[canderson]

You MAY have already solved the mystery. "The battery is on its last legs" is certainly one possible reason. If, even when docked, the external power source is having difficulty keeping the battery up to a reasonable voltage, one of the first things that is 'discarded' to conserve power to allow basic navigation to continue are wireless services (cellular and Bluetooth).

However, you could help us by firing up your 540 and navigating a couple of right arrows into the menu system to "Status & Information", then "Version Information", and then the "Network" button at the bottom center.
Please advise "Status" (after the device has had an honest chance to connect), the number of blue signal bars (if they ARE blue) on the left side, and which of the four data fields below are populated with any useful information.

 

[Ian Darby]

You MAY have already solved the mystery. "The battery is on its last legs" is certainly one possible reason. If, even when docked, the external power source is having difficulty keeping the battery up to a reasonable voltage, one of the first things that is 'discarded' to conserve power to allow basic navigation to continue are wireless services (cellular and Bluetooth).

However, you could help us by firing up your 540 and navigating a couple of right arrows into the menu system to "Status & Information", then "Version Information", and then the "Network" button at the bottom center.
Please advise "Status" (after the device has had an honest chance to connect), the number of blue signal bars (if they ARE blue) on the left side, and which of the four data fields below are populated with any useful information.

Thanks for the quick reply, please see the following:
Device AKVSE AJAPW. 10.8MB RAM free
Maps: UK & ROI v 900.4602
GPS Status: 8/10 Satellites all good strength signals (with the device sat next to the window.
Connection Status: 1 Bar, Model 00.01.06 EU
Power light showing amber, unit shutting down as it would do with a flat battery when not connected to the charger. The unit at the time was charging from a Laptop.

Also, earlier today I got the message, "it looks as if there is a problem with your Tom Tom, contact yourselves if it persists, error code 10"
this is the first time this has appeared. Finally, (and thank you for your patience,) I hope I have the model number correct, I identified it from a picture on e bay, I bought the device in September 2010 and the label which used to show the model number is blank. Thanks again, Ian.

 

[dhn]

See here to find serial number:
http://us.support.tomtom.com/app/answers/detail/a_id/9521/c/2355

 

[canderson]

I see you said that while the unit was connected to your laptop, "Power light showing amber, unit shutting down as it would do with a flat battery when not connected to the charger." Are you saying that the laptop is unable to charge the device sufficiently to keep it running, and it is shutting down? Your laptop only allows for 500mA of charging current, but that should normally be enough to operate the unit, although it would take forever to charge with the unit running.


Nothing else is of interest at this moment apart from the Network page. Let's go back to the details of post #2 and fill in the missing information.

Critical: At the top, under "Status:", what does it say? "Connected" or "Connecting" or something else?

Did you continue to have a least one bar?

Were any or all of the following populated with some kind of data?
.. MCC/MNC
.. SIM ID:
.. IMEI:
.. Model:

We don't need all of the details of each one, but need to know whether there was ANYTHING there. I saw earlier that you only showed "Model" information. Do we assume that the other 3 fields were NOT populated? If they were not, that explains a great deal.

If your battery is toast, the device will attempt to conserve power, and won't even try to make the connection, so the first 3 fields won't show any connection data, though it will show the signal strength and Model information.

 

[Ian Darby]

Thanks for your suggestions, I'll fit a new battery and let you know how I get on.

 

[canderson]

What were the results to the questions posed? Need to be sure this isn't a different kind of problem, and there are two possibilities that we need to isolate!

 

[Ian Darby]

What were the results to the questions posed? Need to be sure this isn't a different kind of problem, and there are two possibilities that we need to isolate!

Hello Canderson,

Thanks for your help, I fitted a new battery but damaged the touchscreen and had to replace it.

I hope the following info is of some use....

Model: Go 550 Live.
Status: Connected
MCC/MNC: 23415
SIM ID: 8931440400000058286
IMEI: 357762020926543
Model: 00.01.06_EU
Signal Strength: 2 Bars (Outside)

Speed cameras are updating in live services, the traffic bar is absent at the moment, but when the unit is turned on it sometimes shows the yellow triangle, or the rotating white circle.

 

[canderson]

OK. You have all of the information populated that I would have expected to see. That's a good Vodaphone MCC/MNC.

So if you have that information showing, and a decent charge, yet no connection, then the problem will be with your account back at TomTom or your login on the device. It is, I am sorry to say, time to get customer support involved.
When you call, be sure to ask for someone who knows specifically about managing Live accounts.
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

 

[Ian Darby]

OK. You have all of the information populated that I would have expected to see. That's a good Vodaphone MCC/MNC.

So if you have that information showing, and a decent charge, yet no connection, then the problem will be with your account back at TomTom or your login on the device. It is, I am sorry to say, time to get customer support involved.
When you call, be sure to ask for someone who knows specifically about managing Live accounts.
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Thanks for your help and patience, much appreciated, Cheers, Ian.