GO Android app will not start - permanent app loading and spinning wheel

[purrlyne]

This problem started about a month ago. Almost every time I start the app, all I get is the 'app loading' message and the spinning wheel. The system is useless as it will not start 90% of the occasions I start it.

I have tried force stopping the app, deleting the cache, uninstalling and reinstalling the app. I have doine all these several times. Nothing works.

I sent a message to Tomtom a week ago saying all this. No reply.

Has anyone get any ides what I can try to solve this problem?

Thanks in advacne for any help you can give.

 

[Willy875]

Is your phone connected to the internet all the time?
Is it in airplane mode?

 

[purrlyne]

Phone is always connected either by WiFi or mobile phone network. Never in aeroplane mode or with data switched off.

 

[canderson]

Phone is always connected either by WiFi or mobile phone network. Never in aeroplane mode or with data switched off.

It would be VERY unusual if your phone could pass along a connection that it obtained via WiFi. Typically, a phone can only provide a WiFi hotspot if connected via cellular. If your phone is WiFi connected, I would not expect it to in turn provide data to your TomTom.

Be sure that this isn't why you sometimes have a connection and sometimes do not.

 

[purrlyne]

Phone is always connected either by WiFi or mobile phone network. Never in aeroplane mode or with data switched off.

But it worked perfectly for many years on several different phones. It has worked perfectly for over two years on my current phone. It now works only about 10% of the occasions I start the app and it doesn't matter wheter I am connected to wifi or the phone network.
A wifi connection provides data to the phone and therefore the Tomtom app in exactly the same way as the mobile phone network. The transfer of the mode of connection is seamless when moving from a wifi network to a mobile phone network. It has never caused a problem before.

It can't be the network connection for all the reasons I have put above. Has anyone got any ideas for what has changed in either the app or in the phone to cause this problem?

 

[canderson]

But it worked perfectly for many years on several different phones. It has worked perfectly for over two years on my current phone.

As may well be. But I'm warning you that when your phone's own data source is WiFi (home router, whatever), it will not act as a WiFi hotspot to yet another device. To provide WiFi data to another device, your phone needs to be connected to your cellular provider. If you're sitting in your driveway with your phone connected to your home WiFi, it's not going to supply any data to your TomTom. So be sure that's not the kind of situation you're dealing with.

I'm working from YOUR statement "Phone is always connected either by WiFi or mobile phone network."

The former connection is no good. Only the latter connection will work.

 

[kacnje]

Check if your internet connection goes through VPN.