See, here's the problem..........
This is your first post here and we don't know you. Your problem may be completely legitimate, probably is, but we just don't know for sure.
Yes, there are ways to do a reset of the pin, but they're certainly not made public in forums such as this.
I'm not trying to be a jerk about it..........just being honest about our position. Your best best is to call Aussie support and see what they say.
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