Go 51 not recognised by PC following update

[Ian_B]

Plugged my Go 51 into my PC today and was notified there were 4 updates - one OS and 3 maps/community updates. The OS update was applied and after that nothing else worked. I see that other models have had similar issues that required authorising Beta software - but this didn't work for me.
The Go51 says its connected to the PC. The PC makes the USB device connect/disconnect sounds, but My Drive Connect doesn't report the device, nor is it visible in Device Manager.
Any suggestions?

 

[dhn]

Anything here?:
https://en.discussions.tomtom.com/m...q-mydrive-connect-troubleshooting-tips-990570

https://uk.support.tomtom.com/app/answers/detail/a_id/16339

The device should appear as a network adapter in 'My Computer'

Support:

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

 

[Ian_B]

Ah! Found it. It had been deactivated. I enabled it again and all is well!
Thanks
Ian Birchenough