Failure to synchronize between device and server

[nando777]

Good evening everyone !
I need your help for my Tom go 6000 premium (year 2021) . Unfortunately from last April/May onwards all my positions that I store on the device are no longer synchronized on the TOM PLANS server where there are now about 1000 positions less !
Also viceversa same problem . The locations that I store via mydrive or tomplans then do not find them on the device.
I have done all the relevant tests and in all possible ways .
I specify that until last May everything worked perfectly .
The only solution that I did not want to try yet is the total restoration of the device because if I did that I would lose all the locations that I have stored from May onwards on the device and that right now are only there !
I specify again that this device is always up to date, wifi works regularly as does traffic and everything else. The device is also recognized by the pc when I put the usb cable . The maps also work as well as ever , I can change , replace and update them without any problem .
Even in practical use , driving , the device is fully functional.
The problem is only the synchronization of my favorite locations . What more can I try ? bye.... thank you !

 

[canderson]

Need to ask first whether those 1000+ locations are stored as 'favorites' or custom POI (*.ov2).
If they are *.ov2, do you have the tool you originally used to create them?

 

[Willy875]

Hello
In my opinion, it is your login ID (email address or password) to your Tomtom account that is not correct in the Tomtom service on the GPS. Log out and then log back in with the correct credentials.

If still the same problem, the only solution is to reset the device to factory settings.

 

[nando777]

Need to ask first whether those 1000+ locations are stored as 'favorites' or custom POI (*.ov2).
If they are *.ov2, do you have the tool you originally used to create them?

hello , thank you, I store these positions as favorites. On the device they are referred to as “myplace” .

 

[nando777]

Hello
In my opinion, it is your login ID (email address or password) to your Tomtom account that is not correct in the Tomtom service on the GPS. Log out and then log back in with the correct credentials.

If still the same problem, the only solution is to reset the device to factory settings.

hello thank you, I have tried several times this operation but it still does not sync . I would like to do total device reset but then I lose my places stored on the device. I would like to save them somewhere first, is there not a way to do this ?

 

[canderson]

@nando777
Because your GO 6000 can use *.ov2 (POI) files, in the future, I would recommend that you use that method to store your places. It also allows you to group them into categories, which you cannot do with "My Places". This also allows you to keep permanent working copies of your place collections and manage them more easily on your own PC.

So if I understand you correctly, some of your large list remains on the online planner, and some of your list remains on the device. This is correct?