Device keeps switching off

[Frankie]

Hello there, my TomTom device keeps turning off, then on, then off. I managed to get my route direction set up in between. It remains on for 20 or so seconds before turning off again, then comes back again by itself. When it is on there is a spinning wheel permanently spinning on the right side of the screen.
I have checked and installed the latest updates.
I have done a navigation reset.
I have done a software restore.
Is it dying?
Thank you for your help.

 

[Arno]

Welcome to TomTomForums.

Could you tell us the model number of your device.

 

[Frankie]

Sorry I have tried to find the model number but it is nowhere - not on the device nor in my TOMTOM account

 

[dhn]

Does this help?
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

 

[Frankie]

Yes thank you
it is
TomTom Via LIVE 125, 4GB + micro-SDHC, MyDrive Connect

 

[dhn]

There's always support:

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

 

[Frankie]

Thank you

 

[zinc44]

My GO Truck 6250 had the same problem. Battery was holding charge so not the problem. Cured by going to MENU > SETTINGS > SYSTEM > RESET DEVICE. Restores to factory settings so will have to log in to account to reload 'My places' etc, and reselect your preferences on various options.