Cant operate 720 via home on laptop

[Snowline]

Hi all.
My first post on this forum.

I'm able to connect my 720 device to my computer, using the latest version of home. However evey time I select the operate my device button I get an error message.

Strangely, on odd occasions I receive an update through Home which rectifies the problem but each time I update with a new version of Home the old problem returns.

Does any one have a solution to this?

I would be very grateful if someone could help.

Cheers.

 

[dhn]

Welcome to TTF.

What error message is it that you are receiving?

 

[Snowline]

Greetings.

I was so very surprised that I received a reply so fast. It was particularly exciting to receive one from Canada.

I have set out below the details of the error message I receive. It looks complicated to me but it might make sense to you.

Hope you can help.
......................................................................................................................................................................................................................

ERROR: Error: Error calling method on NPObject!
in chrome://tthome/content/ui/subtask/emulator/emulatorPage.js:232
Stack:
0. function startup_navigator("M67407B01947","8-351-9982-1.dll","22","Latin-1","K:*J:") unknown
1. function () chrome://tthome/content/ui/subtask/emulator/emulatorPage.js:232
dataFolder);
2. function ([object XML]) chrome://tthome/content/ui/subtask/emulator/emulatorPage.js:148
this.initEmulator();
3. function ([object XML]) chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
4. function () chrome://tthome/content/logic/comm.js:442
this.successCallback(this.resultXML);
5. function (true) chrome://tthome/content/logic/comm.js:430
this._doneCallbacks();
6. function ([object ProgressEvent]) chrome://tthome/content/logic/comm.js:277
this.request.onload = function() { me._done(true); }

Time: Thu, 13 Jan 2011 11:40:16 GMT
.....................................................................................................................................................................................................................


My best wishes. snowline

 

[dhn]

I'm not sure whether this will help or not but.........

First, download the freeware version of Revo Uninstaller from here and completely uninstall Home.

Then get a fresh copy of Home from here and reinstall.

See if you still get the error.

Also do a pin reset on your unit as well............

 

[canderson]

Just as another data point...

Am using the current? version of Home (2.8.0.2146) on my 720 (firmware 8.351). Operate My Go is working correctly with those versions.