Cannot save planned routes on mydrive

[Len Virgo]

Hi everyone. As title says i cannot save planned routes on mydrive which means i cannot save them to TomTom device. Any help would be appreciated.
Len

 

[Willy875]

Hi
You can tell us more about what happens when saving to Mydrive.

 

[Len Virgo]

I press save to destination a box flashes but says synced to my drive. The route is shown in My Places but not in My Routes.

 

[Willy875]

Perhaps an identification problem between Mydrive is your GPS reset the device to factory values then reconnect with the correct identifiers.

 

[canderson]

@Len Virgo
What model TomTom do you have (I assume long since updated since the GO 730 shown by your avatar). This is a device/MyDrive connectivity issue, not an issue for the phone GO application, so I'd like to move the thread to the right section.

 

[Len Virgo]

What I cannot understand is when I planned my first route MyDrive as saved it my routes. I then planned a second route to a different location, but it would not save it to my routes

 

[Len Virgo]

A bit more info. When I say I planned route on my drive I want to save it to planned routes on my drive. When I have saved all my routes for this outing I will then send them to my TOMTOM device.

 

[Willy875]

I'm not sure I understood everything.

If you plan a route you must save the route then a new dialog box opens you must save a new dialog box opens synchronize yes.

Each new planned route is synchronized with your GPS automatically.

 

[Len Virgo]

Thanks everyone. I’ve got it sorted now