Can not update the map

[SLoViper]

Hi
i am trying to download the new map update for my tomtom xl through the tomtom home and been getting the internal server error for the last week. Is there any way to update the maps?
Thanks
Dan

 

[dhn]

What version of Home are you using and are you trying for the map using Update My Unit or Add Maps?

 

[SLoViper]

Hi im using version 2.8.1.2218 and im trying to update the map. I get in the main menu and the newer versions of your map comes up and i click on that.
Thanks

 

[dhn]

Is it possible to copy and paste the entire error (I know it's cryptic) in a post here?

 

[SLoViper]

Hi here is what it says

ERROR: 236/#https://community.tomtom.com/payment/initiatePayment: Error from server: %2AIT payment server returned an unexpected error%2A
%2AIT payment server returned an unexpected error%2A
Error code: 236
URL: https://community.tomtom.com/payment/initiatePayment
Additional information: info = [object]
info.func = [string] payment/initiatePayment
info.args = [object]
info.args.deviceSerial = [string] RH1178B00048
info.args.pragueSerial = [string]
info.args.SDCardId = [string]
info.args.deviceCapabilities = [string] ArrivalSounds CarSymbol Caymann Documents Durham HDTraffic HomeBackup InternalFlash Itinerary MapOverlays Newyork Newyork1Dot6 NotAutomotiveEmbedded PlusBuddies PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusDownloadVoice PlusEphemeris PlusFixedSafetyCameras PlusFuelPrices PlusMessageNotification PlusMobileSafetyCameras PlusOnlineCamera PlusPushChannel PlusRoadConditions PlusTraffic PlusTripReporting PlusWeather Prague RDSTMC SDSlot StartupImage SuspendImage TTS TTSCompressed TTSNuance51 Traffic WarningSounds screensize=480x272
info.args.deviceParameters = [string] {"ApplicationVersion":"9369","ApplicationVersionVersionNumber":"8010"}
info.args.items = [string] 1300075,1300096
info.args.productlist = [string] 1300075,1300096

info.method = [string] POST
info.useCache = [string] false
info.dryRun = [string] false
info.xmluploadbody = [xml] <initiatePayment>
<contentidlist>
<content idurl="http://str1.id.tomtom.com/map/USA_and_Canada?version=715.1728" certificate="USA_and_Canada-9.meta.dct:AAAAAACQxMTi9TbQdeNYyOsBOM1XakDS8qsoODpaGHbGaZvchN78Uvoq+FclV9R6ndHVzRu9eyGTFyfRVBd6ZsNHWrvK0ggT1RpnZqEbEtBt9I3dBYrueZNfWRDz2AzUKBqmCP0/L70E1rxb9kKMB1gscuCjEbXZTNwmw2A93yPGB4Hy,"/>
</contentidlist>
</initiatePayment>

Severity: 1105
Stack:
0. chrome://tthome/content/logic/comm.js:468
xmluploadbody: this.xmluploadbody
1. chrome://tthome/content/logic/comm.js:430
this._doneCallbacks();
2. chrome://tthome/content/logic/comm.js:277
this.request.onload = function() { me._done(true); }

Time: Tue, 22 Mar 2011 20:33:08 GMT

 

[dhn]

The issue may be this..........

Purchases by Canadians go through pay servers in The Netherlands. (and 20% VAT is charged on all orders!)

Anyway, it may be that the credit card you're trying to use is being rejected by the company doing the handling of purchases.

I'd call CS at 866-486-6866 (they're open now) and ask them to help resolve the issue.

Do NOT accept an answer that Canadians cannot purchase maps. I have done it and so have others, even having to go through The Netherlands.

If you get that response, ask for a second level support person.

Have them STAY on the phone while you work through the appropriate screens on the computer.

 

[SLoViper]

Thanks you for your help i will call the number you have provided
Thanks
Dan