Brand NewTomTom Start Locked Up

[JFB473]

Yesterday I bought a new TomTom Start (PN: 8EX0.013.10, SN: XC6191H05188).

From the moment it came out of the box the device has not switched on properly. It comes on, drum beat sound made, goes to a 'Start' screen and then freezes.

The only way to turn the device off is by the reset switch.

I have contacted customer support (by the live chat), I have followed to update process (as instructed). Still won't switch on.

Can anyone help before I take this back on Monday?

Kind regards

 

[dhn]

If this is the way it's acting out of the box before any updates or anything, I'd return it --- no question.

And when you get it replaced, test the new one in the store before leaving.