Brand new VIA 1435 TM won't connect.

[JustinH]

I'm not sure what to do here. Just bought one of these at target. I can't get it to connect to mytomtom software at all.

I am running windows 7 64 bit.

No matter what I do, it shows the red x and not connected. The device is on and plugged into a proper usb port.

I just bought this device at target, and decided to exchange thinking it was defective but the new one is also doing that.

I called tomtom support, the guy said to use a computer that doesn't have google chrome installed. I don't use chrome, and he didn't have any other answers.

Can someone help me?

Thanks,
Justin

 

[dhn]

What browser are you using? If IE, make sure it's the 32 bit version (if IE9)

 

[arthur]

Basically, you must use Chrome. Simply put, it works, other browsers do not.

 

[dhn]

That is NOT correct. Many have no issues with IE (8 & 9), Firefox or even Safari.

 

[mvl]

Make sure you're using Internet Explorer 32-bit, not the 64-bit version (Win7 has both available). And make sure the latest version of Adobe Flash is installed.

IE-64 doens't yet support Flash, and MyTomtom requires flash.

 

[Sandilou]

1435 error with 64 bit computer

I haven't purchased a GPS yet, but am doing my research. I did read about this same issue on a Best Buy or Futureshop site. The guy was having problems with the connecting with his 64 bit computer. He solved it by going down to 32bit.

OK, so I don't know how to do that, but that's what he did and it worked for him.