Access an inaccessible site

[Jac34]

Good morning,

I want to reset my TomTom Start 25 GPS. I use the TomTom Support tutorial. This advises me to save my favorites, but when I click on the link this is what I get:

This site is inaccessible
169.254.255.1 took too long to respond.

Here are a few tips :

Check connection
Check proxy and firewall
ERR_CONNECTION_TIMED_OUT

What can I do ? Thanks for your help.

 

[Willy875]

Hi
Follow this link to Backup and restore your favorites. https://help.tomtom.com/hc/en-gb/articles/360013959659-Backing-up-and-restoring-Favourites


If still the same, try with another cable or another computer.

 

[canderson]

169.254.255.1 is the address of your Start 25 (yes, it has an IP address!)
The app cannot communicate with your Start 25.
Be sure it is connected to a good USB cable.

 

[Jac34]

The cable used is the one I use for updates to my Start 25 with MyDrive Connect. He is OK.
When I use Willy875's link and click:
Click Manage community content.
My screen displays:
This site is inaccessible
169.254.255.1 took too long to respond.
.........................
Am I the only one receiving this message?
Would there be a possibility to act on the Windows 11 firewall?

 

[canderson]

The cable used is the one I use for updates to my Start 25 with MyDrive Connect. He is OK.
When I use Willy875's link and click:
Click Manage community content.
My screen displays:
This site is inaccessible
169.254.255.1 took too long to respond.
.........................
Am I the only one receiving this message?
Would there be a possibility to act on the Windows 11 firewall?

I suppose anything is possible with Win11.


Here is an idea for you for troubleshooting:

With your Start 25 connected, and MyDrive Connect running, put this address in your favorite browser and see what happens:
169.254.255.1/personal/

Make SURE your browser doesn't try to turn this into https://169.254.255.1/personal

What do you see when you do that? Same time-out, or ???

 

[Jac34]

I didn't quite understand what you wanted. I opened MyDrive connect then my Start25 which connected. Then I entered 169.254.255.1/personal/ into Brave which gave me several uses of this IP.
Nothing else happened.

 

[canderson]

I didn't quite understand what you wanted. I opened MyDrive connect then my Start25 which connected. Then I entered 169.254.255.1/personal/ into Brave which gave me several uses of this IP.
Nothing else happened.

I guess I don't quite understand what happened on your end, either.

When you enter an IP address into a browser's address line, you expect the browser to attempt to make contact with that address, not explain what the address might be used for. It sounds as though Brave performed a search for you, not a requested IP connection. Weird software if that's what happened.

What should have happened is that you ought to have been directed to your Start 25 at that address, and you should have seen a folder structure of sorts showing the personal content (POIs and the like) that you've added to your Start 25, or if you haven't added any, at least the empty folder structure. I was using that trick in trying to sort out the nature of your connection problem.

 

[Willy875]

@Jac34

Connect your GPS to the computer then copy this link http://169.254.255.1/pcmi/?locale=en_gb
in your browser's search bar

 

[Jac34]

Many thanks to both of you as I succeeded thanks to your instructions.
It was the first time I used a forum in English and it will remain an excellent memory for me.
I will therefore not hesitate to come back to you in the event of a problem.
Thanks again
Sincerely
Jac34