910 Touch Screen Not Responding

[bluemummy]

Ahhhh please help my 910 switches on and loads but the screen is really dim and the touch screen is not responding at all

I have tried doing resets to no joy.

I have it connected to my mac but I cant click the yes to the do you want to connect to the computer?

Does anyone have any suggestions please

 

[GAW]

Does not sound good. With it connected, does the power indicator on the unit come on? Then if it is still dim and you can't get a response from the screen,, the unit (screen or some circuit) is going down. I would call support (don't email) to see if they have any suggestions.

TomTom does not service the older units, and may offer you a "loyalty discount" - which you can ignore. You can get a much better deal online yourself.

Sorry to see you possibly loosing the use of your 910. They were generally a pretty good unit.

 

[bluemummy]

Have managed to get it connected to the computer and backed it up as I did an update earlier.

I am just i the process of doing a restore but prior to this the screen is still dull and touch screen not responding.

I can't understand it as it has been working fine and then I turn it on one morning and this happens

 

[jcromag]

I can't even figure out how to reset my 910. It powers on and that's it. The intro screen comes on, stays on and I can't turn off unit.Time to trash it?
John

 

[dhn]

Is there not a reset hole on the bottom of the 910? May not be clearly marked.