6250 has lost voice directions

[lost in europe]

Hi
I have lost Jane who has been my travel buddy for a few years on my 6250 model.
I have tried everything but a total reset
Can anyone help me please get her back as I miss her.
I do not use a computer to update items I do it all through WiFi

 

[Willy875]

Hi

Maybe the voice is disabled?
check this icon that it is not crossed out.

 

[lost in europe]

Thank you Willy I never knew this icon was for on or off for voice