When you first use your unit, an encoded file is created on the unit. Home looks to that information as to the legitimacy of the LMG request.

__________________
TomTom 720--NA Map 855--WCE Map 840--NZ Map 835--App 8.351

 

Ah ok, I see, on the unit it self, and not the SD card? correct?

I assumed there was no memory on the unit and it was all crd based

 

Are you sure about that? I think the file MUST be on the SD card...
The reason I say that is because I can get LMG to work with Tom Tom Home with the SD card in a card reader with the GPS not connected.
or maybe you are correct...it does put a file on the GPS....but if it cant find it it does the LMG check anyway

 

Does anyone know what that file is?
From what little playing with the unit I have done, i would not be suprised if it was more like a database and unit serial number thing...when you first connect to the Tom Tom Server, your update and serial number is logged....after the 30days that serial number is blocked from further updates.

I know you said it was from a file stored on the machine...but I can run the LMG update from the SD card, without the GPS connected,,,,so I am imagining that the serial number of the machine is stored somewhere within the file structure of the SD card....

 

I bought a ttr2 this weekend and having the same problem. Updated, backed up and still can't get latest maps. Emailed support but no response yet. But I was curious, how does an explorer backup resolve the issue? I backed up using both Home and Explorer and still get the same message.

Ver 7.9
Map: Australia v675.1431
lastest map is: v845.2662

If I click on add maps I get the option to buy the lastest version but it should be free under the latest maps guarantee??

 

What happens when you go to Tools-->Latest Map guarantee? (in Home)

__________________
TomTom 720--NA Map 855--WCE Map 840--NZ Map 835--App 8.351

 

Is this a brand new, never been used unit you just bought?....that map version you have is well over 2 years old.

If you are using the LMG via HOME and are not getting the update (again, assuming this unit is within the 30 days since purchased new), CALL support. Emailing them is pretty much a waste of time. Be prepared to fax them a copy of the sales reciept as well. I had to do this when I first bought my unit, and the process was very painless.

The reason to back your unit up has nothing to do with the LMG, it is just a sure way to back up your unit. HOME says it backs up your unit, but in actualality often doesnt fully back up your files. I not only back it up in Explorer, but also onto a spare SD card (which will ONLY work on your unit by the way).

Cheers,

__________________
2005 Suzuki VStrom 650

201,500km and climbing.

If you won't stand behind our Troops, feel free to stand infront of them.

TTR2
v840 NA map
7.901 application

 

I get a message that the latest map guarantee does not apply to the map that is currently installed.

The unit was brand new in a sealed box from a reputable dealer. It's not easy to find these in Australia so if the map is old I could understand that but surely Tom Tom should just detect that and replace it? The base app was also at version 6.5 but that updated without a hitch.

 

Guess you'll have to call Aussie support. Don't waste your time with email.

__________________
TomTom 720--NA Map 855--WCE Map 840--NZ Map 835--App 8.351

 

It is not uncommon for the LMG to either tell you that you have the most current map or that there are no updated maps available.

Give them a call, and be ready to provide a fax of the reciept.

Cheers!

__________________
2005 Suzuki VStrom 650

201,500km and climbing.

If you won't stand behind our Troops, feel free to stand infront of them.

TTR2
v840 NA map
7.901 application