Yes, that is the process.......

As I said, you do have the new map on your computer. The rest of the stuff (applications, voices) are free downloads using Home.

__________________
TomTom 720--NA Map 845--WCE Map 840--NZ Map 835--App 8.351

 

reformatted successfully, device was completely wiped out

tried extracting the zip and got the following error:

Error writing to F:\client.dat Possible cause disk full or system limits exceeded

I then opened all the objects in the zip to my pc, and the moved them all over, copy and pasting via explorer that worked successfully. I was then able to go to Home and see it, new version on my device etc was at 840

then went to use the device and it said I had a bad map, it was giving me the option to choose United States from the device, but always failed to load.

any other advice before I return it?

 

reformatted successfully, device was completely wiped out

tried extracting the zip and got the following error:

Error writing to F:\client.dat Possible cause disk full or system limits exceeded

I then opened all the objects in the zip to my pc, and the moved them all over, copy and pasting via explorer that worked successfully. I was then able to go to Home and see it, new version on my device etc was at 840

then went to use the device and it said I had a bad map, it was giving me the option to choose United States from the device, but always failed to load.

any other advice before I return it?

 

well somehow I formatted it again, started over, was able to successfully get the new US map files from my PC to my TT

when I go to TT home I can see on my device I have the map version 840.2570. However it says this item cannot be used because it needs to be activated first

it will not update and load any voices either.

I feel like I am taking one step forward, 2 steps backward

 

In the folder where you see the large zip file, there should be a cab file (see here) that contains the activation code. Open the cab file with winrar and copy its contents to the United States folder on your Tomtom. Then everything should work fine.

If you don't have that cab file, you'll need to rename mydocuemnts\tomtom\home\download to mydocuemnts\tomtom\home\downloadOLD and download the map again. The Tomtom servers are so overloaded with all the new purchases that the activation.cab file seems to be missing often in downloads.

Make sure you use "update my XL" to update your application to 8.082 (or later) on the Tomtom, and then disconnect and reconnect the Tomtom from HOME so that the application registers. Once registered, the map 840 should also appear under "Update my XL".

__________________
Current Tomtom:

GO 930 app 8.302
Map North America 845 + map subscription
Map WCE_2GB 825
+ PLUS traffic (broken) + RDS/TMC traffic + Fuel prices + free safety cameras

HOME 2.7.3.1894 - WinXPproSP3

Prior Tomtoms:
Go 720, Go 510, One Limited Edition, One 2nd edition (all sold)

 

As far my issues go, my update went swimmingly.

 

rundave,

I'm having the same issues as you with the 840 map all the errors and everything.. Did you ever get your tomtom to work right? Please tell me what you did to correct your issues. Thanks! George

__________________
____________________________________________
TomTom XL 325 SE, App 8.038, USA/Canada map v840
TomTom XL 340 s unused so far!

 

See my reply to you in your other thread.

__________________
TomTom 720--NA Map 845--WCE Map 840--NZ Map 835--App 8.351

 

Radio1,
swimmingly? Please explain? I'm having no luck. Thanks! George

__________________
____________________________________________
TomTom XL 325 SE, App 8.038, USA/Canada map v840
TomTom XL 340 s unused so far!

 

First, I'd uninstall your present version of TT Home. Then reinstall with the latest version offered at Tomtom's website. Taking care that if you are running Windows 7, set TT Home compatibility to Vista. Second, I'd reset your device to factory defaults.

After this connect device and try to update to v840. If TT Home sees updated maps but does not apply it or TT Home reports that there are no updates vs. your v835 maps or TT Home offers you a discounted deal on a map that you know is covered by the Latest Map Guarantee; then you must contact TT support. They can push the map to your account, but you have to prove it is within the 30 days of purchase or gift receipt... I had to scan my receipt and email it to them. After that, they pushed the update to account, and I could update perfectly well.

If you can update, but it goes wrong technically, contact TT support.