New here with new TT XL 325 SE - Page 2 - TomTomForums.com

**dhn** · 12-30-2009, 08:16 AM

Rename the download folder to downloadOLD and try for the Latest Map guarantee again.

radio1 · 12-30-2009, 08:24 AM

I spent an additional 45 minutes on the phone last night with TT support (on hold).

I got a very nice tech named Nick... I explained what was going on, he sad I just needed to provide a proof of purchase and they could credit the map to me. I did tell him it was a gift and if I could not find the receipt, what would happen? He said that they'd probably break the rules because of the holiday.

I found the receipt, updated my status with a scan of it and called TT support today. I spent another 45 minutes on hold and got another very nice tech; he applied the map to my account and said that I just had to update through Home. I'll do this when I am at home.

So, a resolution... Awesome. But you know, the weird thing? If I had Home up and tried to update no v840 map showed up... But, if I had the Home app running and logged into myTomtom account- it would ask if I wanted to update my map for the special price of $9.95... But, both techs confirmed that all new Tomtom devices come with a 30-day guarantee...

**dhn** · 12-30-2009, 08:33 AM

Did you try for the Latest Map Guarantee using Home's Tools--LMG or did you try with Add Maps or with Update My Unit?

In any event, glad it seems sorted.

rundrave · 12-30-2009, 08:44 AM

got through to a tech after waiting again, got rid of the one on my my computer

got a new update to show, downloaded in completely

2nd step where it said installing to internal memory ran for a good while and then failed

this is what the details were:

ERROR: HomeBase/IO: Error writing file: F:\United_States\cline.dat
@ .\portable\cfile.cpp(1947)
0000045D
in .\portable\cfile.cpp:1947
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:82
error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1058
this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
this._errorFatal(error);

Time: Wed, 30 Dec 2009 15:43:45 GMT

and advice on how to proceed? thanks again for the help very much appreciated

also now when I go to tomtom home, I still do not see a maps item on my device, but items on my pc show maps for usa and it is indeed the newe 840 version

**dhn** · 12-30-2009, 08:51 AM

Try installing the 840 map using the information found here: http://www.tomtomforums.com/general-...sing-home.html

If the installation still fails with a reference to the cline.dat file, it may be a corrupt download that is the problem. But, give it a shot and see if it works.

rundrave · 12-30-2009, 09:43 AM

thanks for the link to those instructions

followed them only to get an error when I move the contents of the zip file to my device.

Error writing to f:\United_States\cnode.dat Possible cause: disk full or system limits exceeded

If I go to my device(F:\) delete everything in the United_States folder, I have 91mb used on my device and 888mb free

when I go to my United_States.zip I show 102 files, and 797,225kb (778mb)

Im am about ready to give up, and just return this whole unit

**dhn** · 12-30-2009, 10:05 AM

Try removing any cspeechXX.dat files you see in the US zipped map folder on your computer. Then try the install again.

rundrave · 12-30-2009, 10:41 AM

no luck I dont see files call cspeechXX.dat in the zip file on my pc

I have re downloaded the USA map etc, retried all of that with no luck

I dont know what else to try at this point

thanks again for the help

**dhn** · 12-30-2009, 11:25 AM

Okay, you DO have the downloaded 840 map in compressed format, right? That's the important thing.

So...........

Use Explorer to reformat your unit. Don't use quickformat. Now, use the link I showed to copy the map without Home. See if it works.

If so, connect to Home and an application should be offered. Accept it. And install.