I have a new 540s and can not subscribe to this tomtom feature. Has anyone successfully subscribed?

My problem is when I go to purchase the server returns some unexpected error.

ERROR: 236/#https://community.tomtom.com/payment/initiatePayment: Error from server: %2AIT payment server returned an unexpected error%2A

Pretty sure this is a server side problem, but tomtom support has not been able to help me much.

I have tried,

1) Installing Home on new machine, Macbook
2) connecting directly to cable modem with \out firewall or router in the way
3) Tried multiple different email addresses

At this point, pretty convinced that this may never work

Suggestions anyone?

 

I think the only thing to do is call support again. For your location, the payment server should be located in the US so there should not be an issue.

866-486-6866. This time, ask for second level support or somebody who can walk you through the process while you are online.

Ask them whether they want your money or not...........

__________________
TomTom 720--NA Map 855--WCE Map 840--NZ Map 835--App 8.351

 

The support folks says that the backend team has looked at this. The answer right now is

wait for the new maps and Home at the end of the month.

It is strange that they are not more interested in selling me this

 

Did you have an old Tomtom assigned to that email address? Re-using email addresses for different Tomtoms cause all sorts of weird subscription errors.

Try a new email address to see if it helps.

__________________
Current Tomtoms:

GO 740 app 9.054 (weekdays)
Map North America 2GB 855 + full POI + map subscription
+ LIVE services

GO 930 app 8.302 (weekends)
Map North America 855 + map subscription
Map WCE_2GB 825
+ PLUS traffic + Fuel prices + free safety cameras

HOME 2.7.4.1962 - WinXPproSP3

Prior Tomtoms:
Go 720, Go 510, One Limited Edition, One 2nd edition (all sold)

 

This is the first tomtom unit I have owned, so there is no legacy to worry about.

I have tried 3 new email addresses after the first one failed.

The latest update from tomtom support is that this is still being investigated and they should
have some resolution in next few weeks.


So, I am waiting

 

If I were a cynical person I could come to the conclusion that they are trying to maximise their dollars in as much as once the new map is out you will have to buy that before you can purchase the subscription of maps.

__________________
GO 930, reverted to 8.302, NA 855 + W&CE 805, XP Pro SP3

 

I googled around a bit and the "payment server returned an unexpected error" error has so far always been a server glitch. Usually it comes back in a couple of days.

With the 540S being such a new model, Tomtom may have not programmed that model properly into their servers yet .

If you bought your 540S about 20 days ago (or less), I recommend waiting a few more days and use Latest Map Guarantee to get the free update. Hopefully in 1-2 weeks the 845 map update will be out.

Then you'll have 3 months for Tomtom to figure out the subscription issue.

I bet Tomtom support is hoping the subscription problem will be worked out by the February map release.

__________________
Current Tomtoms:

GO 740 app 9.054 (weekdays)
Map North America 2GB 855 + full POI + map subscription
+ LIVE services

GO 930 app 8.302 (weekends)
Map North America 855 + map subscription
Map WCE_2GB 825
+ PLUS traffic + Fuel prices + free safety cameras

HOME 2.7.4.1962 - WinXPproSP3

Prior Tomtoms:
Go 720, Go 510, One Limited Edition, One 2nd edition (all sold)

 

In my calls with Tomtom support they have pretty much accepted this as an issue with their
servers.

They kind of say, that the system is not yet ready for updates from 540s.

so, the plan is to wait. I have asked them about the costs of waiting and new map updates. They
have told me that I should have no issues since I am on record as having this problem.

We will see. They have always been extremely nice to work with on the phone.

 

Raise a Support ticket and confirm that telephone conversation so that you have written proof.

I did that when they said ALG would only be available in Canada in the second to next map issue.

When I contacted them at that time for the free map they tried to deny all knowledge of it even though I made them read the Support ticket to which they sent the usual boiler plate post that the problem is solved as I did not reply within 72 hours.

__________________
GO 930, reverted to 8.302, NA 855 + W&CE 805, XP Pro SP3

 

I have exactly the same issue with my new XL335S and XL340S (ERROR: 236/#https://community.tomtom.com/payment/initiatePayment: Error from server: %2AIT payment server returned an unexpected error%2A)

Have contacted support 3 times over the last few weeks. First suggestion was to create a new e-mail account did that, did not work. Tried all the following: installed on another computer, tried another network. The last call got a referral to a higher support level - apparently some of the new models (not all) have issues with the payment server that they are looking into. I have the same concern if the new map comes out before I get a subscription.