connected 730 to tom tom home on computer fine, added all updates ok, when hit the ( operate my go button ) a note comes up reading - this functionality is not yet supported for your combination of navigation device , your device's application version and your computers operating system. & thats as far as i can go

how do i get this supported ?

thanks

 

Was your 730 a new unit or obtained used or as a refurb?

What is your application and map version installed? (tap the satellite bars to see the application installed. Tap the version number to see the map and its version)

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TomTom 720--NA Map 845--WCE Map 840--NZ Map 835--App 8.351

 

new unit , bought from e-bay

version - 8.393

app 8.392

map - north_ american_2gb V800.1727

 

Well, I may have some bad news for you. There isn't a legitimate application for the 730 by that version number.

The current-- and has been for a while -- is 8.351.

I don't suppose you made a backup of your unit's contents when you first got the unit (hopefully with Explorer) did you?

Here's what I want you to do:
1. Make an Explorer, not Home, backup of your unit's contents now.
2. After doing so, and making sure your backup is on your computer, I want you to go here and download the proper application for your unit. Use WinRar to extract the contents to your unit and set WinRar to overwrite as necessary.

Once that is done and you have disconnected your unit properly from the computer (using the Hardware Device disconnect icon), then shut down and restart the unit.

Connect to Home and go to Tools-->Latest Map Guarantee. Hopefully, you'll be offered map 840.

If not call support at 866-486-6866. While ebay is not an authorized reseller of Tomtom units, you may get a friendly rep who will add the map to your account.

__________________
TomTom 720--NA Map 845--WCE Map 840--NZ Map 835--App 8.351

 

Also interesting to note that the map is older than May 2008.

__________________
GO 930, reverted to 8.302, NA 840 + W&CE 805, XP Pro SP3

 

The reality is that some people ARE being offered that application which is meant for TomTom Work and its specific map, not the NA map and the 'regular' 730 model.

__________________
TomTom 720--NA Map 845--WCE Map 840--NZ Map 835--App 8.351

 

unfortunately i did not make a backup , i will try the steps you suggested & get back to you

thanks

 

made a backup copy on my explorer, downloaded the file you gave me, saved file on my desktop, how do i use WinRar to extract file to the unit ? when i ckicked the right mouse button things came up -- send to tom tom f drive

thanks from a Hamilton boy

 

If you have WinRar installed then right clicking on the cab file should bring up a menu to Extract to and the drive would be that depicted by the TomTom unit. Make sure that 'overwrite files' is selected.

See the post on November 27th by SuperMod, Mikealder in this thread to give you an idea of what to expect when using WinRar.

__________________
TomTom 720--NA Map 845--WCE Map 840--NZ Map 835--App 8.351

 

thanks dhn

i guess i'm oft to the support desk, installed winrar, extracted file to unit, went to tools hit latest map guarentee came up ( your latest map guarantee has expired ) so i guess i'm toast, no more e-bay

thankyou for your time & great instructions